Industry
SaaS, Software and Technology Collections Protect the revenue. Keep the customer.
Growing annual recurring revenue and holding churn down is the whole game. We recover the receivable while protecting your brand, your product and, where it is still worth keeping, the customer.
Why it goes unpaid
The account is late for a reason.
Protect the revenue. Keep the customer.
In software the numbers that matter are annual recurring revenue and churn. Growing one while holding the other down is the whole game, so a collections partner has to understand how valuable each customer is before it picks up the phone. The job is to recover the receivable while protecting your brand, your product and, wherever it is still worth keeping, the account itself. It also means the balance keeps growing while it is being ignored, because the service is often still running. Working out early whether this is a customer who cannot pay, will not pay, or simply lost the invoice in an accounts payable migration decides everything that follows.
Subscription models and recurring revenue are the lifeblood of SaaS and software companies, making missed payments especially disruptive. We apply industry-specific tactics to recover unpaid subscriptions or license fees, all while respecting the signed contracts and terms of service. With our help, you stay on track for predictable, scalable revenue.
Who we work with: SaaS, software licensing, IT and managed services, technology services.
How it works
Five steps. The first one costs nothing.
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Tell us what happened
How much you are owed, who owes it, how old it is and what has already been tried. A short conversation, not an onboarding process.
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You get an honest read
Before you place anything, we review the account and tell you straight whether it is worth pursuing, how long it is likely to take and what it will take to recover. If we do not believe it can be collected, we tell you that up front, before you spend any more time on it.
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Send the paperwork
The contract, the invoices, the proof of work. Whatever establishes that the debt is real and that it is owed to you.
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A veteran collector works it
Someone who has worked your industry for decades. You get status updates and reporting throughout, so you always know where the account stands.
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You get paid
We collect, and we pay you. Recovered money is remitted to you every week, and there is no fee unless we collect.
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No fee unless we collect
Contingency, with no management fee and no paperwork fee. If nothing is recovered, you owe nothing.
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Legal forwarding at no markup
Most agencies work an account for a week or two, hand it to legal, then raise the contingency rate or add a legal management fee. The rate does not change here and there is no management fee. You pay filing fees and court costs at cost. It stays a last resort.
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Weekly remittances
Money that comes in goes out to you every week, so a recovery does not sit in someone else's account improving their cash flow instead of yours.
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Domestic and international
Including overseas creditors owed by companies in the United States, where waiting for the statute to run is the most common and most expensive mistake.
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We find out why they are not paying
A company that cannot pay and a company that will not pay need opposite approaches. Working out which one you are dealing with comes before anything else.
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Status updates and reporting
You are told where the account stands without having to chase your own collection agency for an answer.
Questions
Asked by saas, software and technology companies.
Can you collect a SaaS invoice without losing the customer?
Yes, where the customer is still worth keeping. The job is to recover the receivable while protecting your brand, your product and the account itself, which starts with working out whether this is a customer who cannot pay, will not pay, or simply lost the invoice.
Do you only collect commercial debt in saas, software and technology?
Yes. Every account we take is owed by one business to another business. We do not collect consumer debt, and we do not take accounts owed by individuals.
What does it cost?
It is contingency. There is no fee unless money is collected, no management fee and no paperwork fee. If the account is placed and nothing is recovered, you owe nothing.
What do you need from me to start?
Whatever establishes that the debt is real and that it is owed to you. Usually the contract or the purchase order, the invoices, and proof that the work was done or the goods were delivered.
Will this damage the relationship with my customer?
The first job is working out why they are not paying, because a customer who cannot pay and a customer who will not pay need opposite approaches. Where the relationship is still worth keeping, the account is worked in a way that leaves it standing.
What if it has to go to an attorney?
Legal forwarding is a last resort and it does not change your rate. There is no legal management fee. You pay the filing fees and court costs at cost, with no markup.
Other industries
Trucking and Transportation
The freight clock does not wait.
Construction Materials, Supplies and Heavy Equipment
Deadlines decide what is collectable.
Aviation
Get it flying. Then get paid.
Legal Services
The firms, and the companies that serve them.
Wholesale Goods and Manufacturing
The goods shipped. The money did not.
Commercial (B2B) collections only. We do not collect consumer debt.
Let’s go get your money.
Bring the account. You get a straight answer on whether it is worth placing, what the timeline looks like and what it will take to get you paid.