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For a variety of reasons some accounts just don’t respond to the usual 90 days of letters, emails or calls. It is important at this

1. Document everything. Every call you make to your customer should be documented, even if it’s a great customer you don’t have issues with, this

For as long as businesses extended credit to other businesses there have been those that couldn’t or wouldn’t live up to their financial obligations. By

Plan: Make sure you know the entire history of the account and are aware of all promises made on the account. Have all of the

It’s absolutely amazing to me how many companies don’t have a written credit policy these days! If you don’t know or have a written credit

We all know that we have to pay close attention to the habitual offenders that are always on the naughty list every month when the

One of the hardest relationships in the business world is that relationship between the sales force and the credit department. What role if any should

Anyone who has been in the credit industry and has worked with collections agencies before has had this happen to them. You get the calls

It’s always disappointing when one of your customers falls behind on their payment terms to you and sometimes you may need to arrange a detour,

Have you ever heard this one before from one of your past due customers: “The check is in the mail”? What do you do when