1. Document everything. Every call you make to your customer should be documented, even if it’s a great customer you don’t have issues with, this ensures that you have a record of every conversation that way if there are issues

For as long as businesses extended credit to other businesses there have been those that couldn’t or wouldn’t live up to their financial obligations. By the same token, for as long as businesses have used credit to grow by taking

Plan: Make sure you know the entire history of the account and are aware of all promises made on the account. Have all of the records and notes in front of you should you need them. Attitude: Make sure you

It’s absolutely amazing to me how many companies don’t have a written credit policy these days! If you don’t know or have a written credit policy it’s going to be next to impossible to get your customers to stick to

We all know that we have to pay close attention to the habitual offenders that are always on the naughty list every month when the aging report is printed, but what about all the good paying customers that aren’t really

One of the hardest relationships in the business world is that relationship between the sales force and the credit department. What role if any should the sales department have in collections? It’s a question that has a very difficult answer.

Anyone who has been in the credit industry and has worked with collections agencies before has had this happen to them. You get the calls all the time, and it seems like you are on a magic list to be

It’s always disappointing when one of your customers falls behind on their payment terms to you and sometimes you may need to arrange a detour, a secondary payment plan to repay money back to your company if they are falling

Have you ever heard this one before from one of your past due customers: “The check is in the mail”? What do you do when you hear that? Sure, you can ask them to fax you a copy of the